Features
Callroute. The last calling solution you’ll ever need for your organisation!
What is Callroute?
Callroute is an advanced call routing, number management and user provisioning solution. It allows you to connect any phone system together and to any service provider without the need for any infrastructure or deep technical knowledge.
Phone systems and service providers may change, but with Callroute these changes do not have to be complicated. We make calling easy.
Callroute Features
Discover Callroute features and how they can enable better communications in your organisation.
Callroute allows you to connect your existing telecoms service provider to our platform
Don’t have an existing service provider? Choose from our list of pre-validated carriers and get up and running within minutes
For customers who are looking to move from or do not have a current service provider. Callroute offers competitive calling plans in the UK that enable rapid speed to market for businesses who need telephone services instantly
Need number presence in any country? We can offer international dial in and out services to users who need it
Quickly enable calling in Microsoft Teams, Webex and Zoom phone in a single click and start making phone calls within minutes. No infrastructure, fully automated setup
Connect all your office based PBX or VoIP systems to Callroute and route calls between systems and consolidate PSTN services
Take the pain out of managing your direct dial numbers on spreadsheets. Callroute’s number management solution keeps your inventory up to date across all platforms
Automate the assignment of phone numbers for Microsoft Teams users. No API or scripting required. Create provisioning rules based on business logic and provide turnkey calling to your users
If you need to record your business calls, per-user call recording services are available
There for when the cloud fails. With Callroute’s automated failover, calls can be diverted when your phone system is offline. Select any destination from another connected service to external services such as mobile numbers. Using our AzureAD synchronisation, this can all be set up automatically without any user intervention
Connect any standard SIP phone to Callroute as an endpoint and make calls within minutes. Perfect for common areas or service office situations
When one direct dial for a user is not enough. You can assign as many inbound numbers to a user or resource account as you want. Perfect for when Teams resource account licenses are at a premium or when users move locations and need a new ddi but retain their old number for a transition period
Keep track of your usage across your entire connected telephone service with detailed call reports built in
Our system, our responsibility. We provide 24/7 support for Callroute’s platform. Should we ever experience an issue, our engineers will respond anytime of the day
*Zoom Phone integration coming soon
Why you'll never need another calling solution other than Callroute
The communications industry continually evolves. New technology brings new capabilities and these manifest into new phone systems such as Microsoft Teams. To keep up, you are forced to migrate which carries significant complexity and expense. Planning migrations is complex, usually involves porting of numbers or new services from your service provider.
When you use Callroute, you can easily connect your new phone system and redirect the numbers you want from your existing services. Turning migration projects from months into days. Migrate in batches or all at once. Continue to operate legacy systems indefinitely while maintaining existing numbers and carriers.
Flexibility is key to successful communications
Phone systems do not always provide all the features your business needs to function. Cloud phone systems are no different.
Trying to adapt ways of working to fit the capabilities of the phone system almost always leads to poor customer service and employee dissatisfaction.
Of course there are solutions such as contact centres that can close the feature gap but they need to be integrated with your phone system and your telecom services.
Having the flexibility in order to interconnect and route customer calls to different phone systems based on customer service need is critical to business success. With Callroute you can connect any service together to provide a seamless and integrated phone network that works for you, not against.
Ready to begin your route to success?
We believe our product speaks for itself. If you would like to understand more about Callroute, why not book your own personal demonstration with one of our experts?
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Callroute for Partners
Callroute is available to purchase through our approved partners. Our partner program allows service and solution providers to enable voice services for their customers in a matter or minutes with no complicated processes or infrastructure.