Sentiment Analysis of Phone Calls Using ChatGPT Now Available in Callroute

Sentiment analysis of phone calls has been around in the telephony world for a number of years. Traditionally used in highly regulated and customer service companies to track customer satisfaction and required specialist applications. OpenAI with ChatGPT has taken the tech industry by storm in 2023 and left us in awe of what is now […]

How To Integrate Avaya And Microsoft Teams

How to integrate avaya and microsoft teams

When you run both Avaya and Microsoft Teams, you have two platforms that offer calling and collaboration. A natural desire for businesses is to do one of two things: If you’re looking to displace your Avaya setup, check out this post on How To Migrate From Avava to Microsoft Teams. For integration, keep reading. In […]

Callroute to Demo at Enterprise Connect

We are excited to have been selected to participate in the Collaboration Innovation Showcase at Enterprise Connect 2023. The Innovation Showcase highlights a handful of new and innovative companies that we feel deserve an introduction to attendees at Enterprise Connect. When I say “new,” I mean new to Enterprise Connect, as a key condition of […]

Callroute Releases Microsoft Teams Policy Management to Streamline IT Operations

Callroute gives Microsoft Teams customers the ability to save up to $12 per user per month with the release of User Personas. United Kingdom, 22nd March 2023: Callroute, the voice aggregator that allows you to connect any carrier to any phone system, today launched its User Persona Management for Microsoft Teams. This latest update will […]

How To Assign Teams Policies To A Group Of Users?

Microsoft Teams Group Policy Assignment

A question I often get asked is „How to assign Teams policies to a group of users?“. The answer to this question is quite involved. In this article, I will explain all the possible options available to you. Microsoft Teams has a large feature set. By default, all features are turned on and available for […]

Simplifying Microsoft Teams Hybrid Telephony with Callroute

Technology has vastly simplified the enablement of cloud voice services. Today we have lots of choices for turnkey cloud calling solutions. Microsoft, Google and Zoom all offer their own out of the box calling solutions that from point of purchase to making a phone can be at the very basic level, just a few minutes. […]

Online Webinar: Simplify Your Microsoft Teams Hybrid Telephony

In this webinar, you will find out how easy it can be to manage your Microsoft Teams telephony using Callroute. Are you managing multiple carriers, each through their own Direct Routing service? Are you having to manage phone number assignments using your own scripts and Excel workbooks? Do you have more phone systems other than […]

Understanding Microsoft Teams Phone Mobile

Understanding Microsoft Teams Phone Mobile

Are you excited about using Microsoft Teams Phone Mobile? – Its poised to take the market by storm this year. But what is it? The concept is surprisingly not new. Back in 2007, Cisco announced a feature to their Unified Call Manager called Fixed Mobile Convergence. Microsoft followed suit shortly after with their version in […]

Nicht zugewiesene Nummern in Microsoft Teams

Managing Unassigned Numbers in Microsoft Teams

Die Verwaltung nicht zugewiesener Nummern in Microsoft Teams ist traditionell eine komplizierte Aufgabe, die PowerShell erfordert. Kürzlich hat Microsoft die Unterstützung dafür in seinem Teams Admin Center angekündigt. Dies wird zweifellos viele Kunden erfreuen und die Verwaltung der nicht zugewiesenen Nummern in Zukunft vereinfachen. Was sind die Anwendungsfälle für die Verwaltung nicht zugewiesener Nummern in […]

Coolwave Communications schließt Partnerschaft mit Callroute zur Automatisierung der Cloud-Telefonie für globale UCaaS-Plattformen

Die Partnerschaft ermöglicht es den Kunden von Callroute und Coolwave, Sprachdienste über UCaaS- und CCaaS-Plattformen wie Microsoft Teams, Webex und andere zu automatisieren. SOUTHAMPTON, UK, 6. Oktober 2022 – Callroute, ein etablierter Anbieter auf dem Cloud-Voice-Markt, hat sich mit Coolwave Communications, einem globalen Anbieter von Sprach- und Messaging-Lösungen, zusammengeschlossen, um die Bereitstellung von Cloud-Telefoniediensten über […]