Callroute Releases Microsoft Teams Policy Management To Streamline IT Operations

Callroute gives Microsoft Teams customers the ability to save up to $12 per user per month with the release of User Personas.

United Kingdom, 22nd March 2023: Callroute, the voice aggregator that allows you to connect any carrier to any phone system, today launched its User Persona Management for Microsoft Teams. This latest update will help Microsoft Teams customers who must manage multiple Teams user policy assignments depending on the user’s job function. Using Callroute’s User Personas for Microsoft Teams, IT Admins can now group Teams policies into a persona and apply them to users in a single click. Not only saving valuable time but also saving up to $12 per user per month vs Policy Packages in Teams which is a Teams Premium feature.  

Callroute’s new User Personas help customers to:

  • Standardize the Teams user experience based on their job function
  • Reduce administration over-heads
  • Offer an alternative to the Microsoft Teams Premium license

Callroute CEO, Ewan Haig, said, “Today’s announcement is huge for Microsoft Teams customers. Large global enterprises have long had the challenge of user provisioning, mainly dictated by user role and/or geography. The sheer scale of the potential mix of Microsoft Teams policy assignments can be a huge headache for IT. The ability to create and manage personas in just a few clicks massively simplifies IT Service Management.”

Not only does this feature offer cost savings in service management but it is also offered to all existing and new customers for free, potentially saving customers $12 per user per month.

Callroute’s User Personas can be used for both Microsoft calling and non-calling enabled users, allowing customers to benefit from this feature right across their entire business.

This feature paves the way for Callroute to double down on user provisioning and management capabilities with more features due for release that will automate the provisioning of Teams voice and policy assignment.

About Callroute: Callroute is a self-service platform to deliver external calling to Microsoft Teams. We put number management, policy management, and PSTN connections into a single portal. Customers like Lavazza & Clinigen use Callroute to reduce call costs, make number management easy, and provide a consistent calling experience.

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Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.