Industry Insights
The Shifting Landscape Of Contact Centres on Microsoft Teams
In the words of Michael Corleone, ‘Just when I thought I was out, they pull me back in.’ I spent 20 years in the contact
In the words of Michael Corleone, ‘Just when I thought I was out, they pull me back in.’ I spent 20 years in the contact
Microsoft released Pay as you go (PAYG) calling plans for Microsoft Teams in August 2022. This is a significant development for Microsoft UC centric customers.
Over the past 4 years through my time spent at AudioCodes, a leading Microsoft certified SBC vendor, and now here at Callroute I’ve seen the
