Industry Insights
The Shifting Landscape Of Contact Centres on Microsoft Teams
In the words of Michael Corleone, ‘Just when I thought I was out, they pull me back in.’ I spent 20 years in the contact
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In the words of Michael Corleone, ‘Just when I thought I was out, they pull me back in.’ I spent 20 years in the contact
Microsoft released Pay as you go (PAYG) calling plans for Microsoft Teams in August 2022. This is a significant development for Microsoft UC centric customers.
Over the past 4 years through my time spent at AudioCodes, a leading Microsoft certified SBC vendor, and now here at Callroute I’ve seen the
VoIP phone systems are becoming all the rage in the corporate world. In the US alone, the number of VoIP business lines grew from 6.2 million
After the coronavirus pandemic confined so many people to their homes for months on end, the way we work was changed forever. Armed with the
The traditional phone line, otherwise known as a landline when you think about what you have (or had) at home, is still very much common place in the modern business environment. Legacy equipment
Are you a business owner looking to switch phone providers? If you are, you’ll be searching for a solution that has a minimal impact on
Irrespective of your industry, the chances are that business looks a whole lot different now than it did a year ago. Most notably, 2020 was
2020 may have been the year when everything stopped, but where our working lives are concerned, the health crisis has rocketed us into the future.
Microsoft Teams is now used by over 60% of organisations, and has been a lifesaver for businesses adapting to social distancing and remote working. Teams
