The Hope Hub
Cost effective & scalable charity telephony
The Hope Hub is a registered homeless charity who required a cost effective and scalable Microsoft Teams external calling solution to support their increasing demand following the Covid-19 pandemic.
Cost-effective, scalable solution
The Hope Hub can call externally from Teams at low cost.
Existing numbers ported
We managed the porting process and purchased new numbers.
The Hope Hub is a registered charity committed to preventing and ending homelessness in Surrey and surrounding areas, working closely with Surrey Heath Borough Council, the Police and a range of other businesses to support their community.
The Hope Hub had previously migrated to a Microsoft ecosystem through a Callroute partner, Communications Solutions UK. However, The Hope Hub required a cost-effective, secure and scalable external telephony integration to support their expanding team and heightened service demand following the Covid-19 pandemic.
No system downtime
The Hope Hub needed to keep their published phone numbers and continue operating their services seamlessly without downtime.
Secure phone calls
A secure external calling solution was required to ensure sensitive and confidential information between key public services was kept secure.
One of our partners, Communications Solutions UK, managed the Callroute solution directly with us on behalf of The Hope Hub to provide a cost-effective external calling solution through Microsoft Teams.
New numbers purchased
11 new numbers were purchased from Callroute to support the charity’s growing team.
The Hope Hub have increased their support to their community through their improved telephony set up, and are now providing support to an increased number of service users.
All published phone numbers were ported to Callroute. We managed the entire process, so this was a seamless experience for The Hope Hub.
The Hope Hub now have a cost effective, scalable, and secure calling solution through Microsoft Teams.