Deep Dive Into PBX Integration For Microsoft Teams

Deep Dive Into PBX Integration For Microsoft Teams

As Microsoft Teams becomes the leading platform not just for meetings and collaboration, but for cloud PBX too, it’s important to make sure you have everything you need for a complete calling experience.  In this blog post, we detail some vital things you need to know about Microsoft Teams PBX integration if you’re tasked with […]

Microsoft Teams Direct Routing: Everything You Need To Know

man using IP phone inside room

At present, Microsoft Teams is the most popular business collaboration tool. Teams now has more than 300 million monthly active users, and our own research shows that 70% of large organizations and 60% of all businesses use the platform. But only 5% of those users have opted for Direct Routing.  Although Teams is used by […]

Microsoft Teams Pay-As-You-Go Calling: Is It Worth It?

calculating the cost of microsoft teams payg

Microsoft released pay-as-you-go (PAYG) calling plans for Microsoft Teams in August 2022. This is a significant development for Microsoft UC-centric customers. Previously, the only option for going all-in with Microsoft as the telco was limited to calling plans with bundled minutes. When Microsoft bundled minute calling plans were released, the industry’s toes curled a little. […]

Direct Routing vs Microsoft Calling Plan for Microsoft Teams

man using IP phone inside room

Direct Routing allows you to use a calling plan or telephony setup from your existing (or new) telecoms service provider, whereas Microsoft Calling Plan means Microsoft is your network operator for calling. The high-level differences are: Microsoft Calling Plan Direct Routing Activate quickly Requires planning and setup Access in Teams Admin Center Possible to integrate […]

Callroute To Exhibit Auto-Provisioning At UC Expo at Stand S76

Callroute is pleased to be exhibiting at UC Expo again. UC Expo is the largest unified communications conference in Europe. Each year UC Expo attracts thousands of professionals within the communications industry to come together and network with the most influential vendors in the business. It is the conference you should make time for and […]

How To Make An External Call With Microsoft Teams [& Make It Way Easier]

How to make a call in Microsoft Teams

Forrester says unified communications Microsoft Teams can give a payback in just six months. But to create a truly unified platform, you need to unite both internal and external collaboration within Teams.  External collaboration (and phone calls specifically) remains a glaring weakness in most business collaboration tools. The regularity with which people need to pick […]

What Do I Do When The Microsoft Teams Dialpad Is Missing?


You’ve assigned all the correct licenses for Microsoft Teams voice. But for some reason, the Teams dial-pad is missing. Sound familiar? You’re not alone. This issue happens all the time. In this article, we are going to explore some of the top five reasons why this happens and show how you to fix them. What […]

How To Automate Voice & Collaboration Policies In Microsoft Teams 

How To Automate Voice & Collaboration Policies In Microsoft Teams

It’s the question that’s on a lot of Microsoft Teams admin’s lips. Or maybe stored in the back of their brain, in fear of using the AI word.  But yes, we can now automate Microsoft Teams and various parts of the provisioning process!  If you spend a ton of time configuring voice and collaboration policies […]

How To Automate Microsoft Teams Number Provisioning 

Automate Microsoft Teams Number Management

When you need to provision phone numbers on Microsoft Teams, it’s no secret that the process is *less than great*.  It’s not Microsoft’s fault and it’s not your fault. It’s simply the nature of the beast.   Until now (spoiler alert), there has been no way to genuinely automate Microsoft Teams number provisioning.   In this post, […]

Automate Microsoft Teams Provisioning Using Only Your Azure AD Attribute

Automate Microsoft Teams Provisioning Using Azure AD Attribute

When it comes to provisioning users, groups, or anything on Microsoft Teams, it can be a long and drawn-out process.  Multiply that by the number of times you find yourself adding a new user or making a change to an existing user, and you’ve lost a lot of time to trivial tasks that could have […]

Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.