Sentiment Analysis of Phone Calls Using ChatGPT Now Available in Callroute

Sentiment analysis of phone calls has been around in the telephony world for a number of years. Traditionally used in highly regulated and customer service companies to track customer satisfaction and required specialist applications. OpenAI with ChatGPT has taken the tech industry by storm in 2023 and left us in awe of what is now […]

How To Integrate Avaya And Microsoft Teams

How to integrate avaya and microsoft teams

When you run both Avaya and Microsoft Teams, you have two platforms that offer calling and collaboration. A natural desire for businesses is to do one of two things: If you’re looking to displace your Avaya setup, check out this post on How To Migrate From Avava to Microsoft Teams. For integration, keep reading. In […]